Vacant: Customer Experience Specialist (Mandarin Speaker)


JOB REQUIREMENTS

  • Customer Experience Specialist – Mandarin Speaker
  • Preferably Diploma qualification and above.
  • Preferably candidate from Hotel / Tourism / Communication / Call Centre / Customer Service industry with excellent soft skills and communications skills in both English and Mandarin.
  • Able to speak fluent Cantonese is a bonus.
  • Minimum 1-year experience in the related field preferred. However, fresh graduates are welcomed to apply too.
  • Ability to type and speak clearly and concisely with fluency in English and Mandarin.
  • Able to work on shift working hours.
  • Excellent problem-solving abilities.
  • Empathetic and can communicate in a caring and friendly manner.
  • Strong time management skills and motivation to exceed expectations.
  • Ability to work with systems you may not have come across before.
  • Enjoy working in a fast-paced and changing work environment.
  • Strong team spirit with a passion and drive to help users and to deliver the best customer experience.

RESPOSIBILIIES

  • Provide friendly and efficient service to the travel community of our client.
  • Be the first point of contact to handle and resolve customer complaints.
  • Respond professionally to inbound phone calls, including urgent situations.
  • Identify and escalate issues appropriately.
  • Compose thoughtful and accurate messages or customize prepared responses to customer emails.
  • Research information and troubleshoot problems using available resources.
  • Arbitrate in situations between users.
  • Monitor and control numerous concurrent tasks in tandem.
  • You will deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email).

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